House Rules are a supplement to and form part of the Rooming Accommodation Agreement (Form R18), which the tenant/s sign when choosing to rent a Hive Property. Part 4 – House Rules provide guidance and information about the standards and procedures which tenants are expected to meet and comply with during their tenancy. Part 4 – House Rules are subject to change and may be altered at any time by Hive Property. Changes will be communicated to tenants via email and a copy of the current House Rules is accessible by scanning the QR code clearly located and labelled in the property common area.
Breaching the Form R18 Rooming Accommodation Agreement, Part 3 - Special Terms, Part 4 - House Rules, including any local, state or federal laws or any other generally unacceptable behaviour (as determined by Hive Property) may result in the breach procedure:
Breaches issued by Hive Property will remain on your file for future reference.
A breach of any of these House Rules or the Special Terms will result in the tenant being issued a Form R11 - Notice to Remedy Breach. You will be given 4 days to remedy the breach.
Failure to remedy the breach will result in the tenant/s being issued a Form R12 - Notice to Leave, providing 48 hours to leave the premises.
A serious breach of the Special Terms or House Rules will result in immediate eviction from the property as permitted under the Residential and Tenancies Act, 2008 through issuing a Form R12 - Notice to Leave.
Hive Property reserves the right to disclose any occurrence of unacceptable behaviour and/or misconduct to your education provider and/or the police if, in their absolute discretion, they determined that course of action is appropriate.
Breaching the Form R18 Rooming Accommodation Agreement, Part 3 - Special Terms, Part 4 - House Rules, including any local, state or federal laws through unacceptable behaviour and/or misconduct (as determined by Hive Property) including the following, may result in the immediate eviction from the property:
Residents MUST NOT interfere with the security, peace, privacy or property of other residents. Residents MUST NOT interfere with safety and security devices such as smoke alarms/detectors, fire suppression devices, fire exits, fire door hardware, locks or security cameras/CCTV. Interference with security cameras/CCTV and fire direction devices includes but is not limited to disconnecting, removing, obstructing, touching or redirecting a device.
The premises are smoke free, therefore, smoking is not permitted within the property; it’s balconies or external areas. Smoking is only permitted 10m from the front door.
Parties are not permitted at the property, at any time, for any reason;
Excess alcohol is not permitted to be stored or consumed on the property at any time;
Possession or consumption of illegal substances is considered a serious breach and will result in immediate eviction and reporting of the incident to the police and your university;
Tenants will not place any notes or instructions in the common areas, for public display. Any issue, which requires a resolution, are to be dealt with in a civil, adult manner by speaking honestly with your housemates. If a resolution cannot be reached between the tenants, please contact Hive Property and provide information regarding the issue.
Tenant’s personal items such as suitcases, shoes, boxes, furniture, electronic appliances etc. are not to be left in the common areas. Hive Property take
no responsibility for loss and/or damage of tenant’s items at any time. Cleaners and property managers are instructed to remove and throw away these items when observed.
Tenants should use headphones when listening to any audio/media and must not use external speakers or music equipment including instruments, amplifiers or subwoofer speakers that result in an unacceptable level of noise that creates noise pollution.
Drunk/disorderly/aggressive behaviour and/or racial, sexual, or religious insensitivity or insults are considered a serious breach and may result in immediate eviction and reporting of the incident to the police and your education provider;
Hive Property reserves the right to disclose any occurrence of unacceptable behaviour and/or misconduct to your education provider and/or the police if, in their absolute discretion, they determined that course of action is appropriate.
Tenants are required to maintain their bedroom and property’s common areas in a neat and clean state of condition and appearance.
Bedrooms
Tenant/s must ensure the door to their bedroom is free from obstructions at all times, to ensure safe evacuation of the property.
Tenant/s must not use any nature of adhesive product including glue, sticky tape, tape, blue tac etc. to install decorations on the walls, floors or ceilings within the bedroom and the common areas within the property.
Tenant/s must ensure their rooms and inclusions are clean, free from dust build up, food and rubbish are to be removed daily.
Common Areas
Tenant/s must take all care in moving belongings into the property, not to damage, ding, scratch walls, doors and any part of the property. Any damage caused by the tenant and/or their helpers or visitors will be repaired, and the tenant will be liable for the cost of the repair.
Personal items are not to be kept in common areas and must be stored in the tenant’s bedroom, with consideration for clear evacuation in the case of an emergency.
This includes all personal items such as suitcases, shoes, boxes, furniture, electronic appliances etc. are not to be left in the common areas. Hive Property take
no responsibility for loss and/or damage of tenant’s items at any time. Cleaners and property managers are instructed to remove and throw away these items when observed.
Tenant/s must, at all times, keep balconies, decks and patios neat and orderly and clear of personal belongings. The hanging of any item from the walls, ceiling or balustrades of balconies, decks and patios is prohibited;
Tenant/s must not use furniture designed for indoor use outside (including on any balcony, deck or patio);
Tenant/s must ensure all common area doors are free from obstructions at all times, to ensure safe evacuation of the property in the case of an emergency.
Tenants can only park a motor vehicle on the premise with written approval from Hive Property. Tenants with written approval to park their vehicle must only park within specified parking areas and are NOT to park on any grassed areas without written permission from Hive Property. All vehicles parked at the property must be in a roadworthy condition with current licence plates attached and no on-going repairs, maintenance or servicing of vehicles is to take place at the property.
Tenant/s are responsible for the tidiness of common areas and should arrange amongst themselves to ensure cleaning tasks are shared equally. If the tenant/s fail to maintain the common areas in an adequate condition, Hive Property may organise cleaners to rectify the issue, at their sole discretion, with all tenants equally responsible for the cost. If it is found that a specific tenant is responsible, the costs will be borne solely by that tenant.
Tenant/s are jointly responsible for the condition and maintenance of common areas, including damage, which may occur. If the tenant responsible for the reported damage does not agree with the report, all tenants may be charged equally for the cost of the damage.
Tenant/s are jointly responsible for putting out and taking in the garbage and recycling bins on the day outlined by Brisbane City Council: http://www.brisbane.qld.gov.au - Failure to comply with the above, may result in Local Council or Authority issuing a fine to the property. Hive Property will recover these costs from existing tenants within the property. In order to avoid these fines, if the tenant/s fail to take out and bring in bins or allow rubbish to accumulate around bins, the property common area including street frontage or external areas, Hive Property may organise cleaners to rectify the issue, at their sole discretion, with all tenants equally responsible for the cost.
Tenants must not at any time remove furniture, appliances or other items belonging to the property from the premises. Tenants may only bring personal furniture if it meets the following:
Cannot be stored in any common areas.
Does not clutter the bedroom or prevent the door from opening to ensure safe evacuation of the property in the case of an emergency.
Tenants are NOT permitted to bring electrical appliances into the property that may pose a fire safety risk or consume excessive quantities of electricity, including such items as; heaters, heating fans, element heater, portable air-conditioners, electric blankets, microwaves, cooktops/grills etc. Appliances that use large amounts of electricity such as; heaters, heating fans, element heaters, portable air-conditioners, electric blankets, bar fridges and similar appliances will incur a weekly fee to cover excess electricity costs. Unapproved appliances in properties where the owner pays electricity will incur a weekly fee applicable until the tenant vacates (e.g bar fridges, heaters, air conditioning units etc…). Charges vary by property and device type, check with your property manager before you purchase or bring an appliance to the property. If found in the property, these fees will be applied for the duration of the lease, including backdating. With regard for council requirements and the drought status at a given time, tenant/s must keep showers to less than 5 minutes to prevent excessive water, electricity and gas consumption.
Tenants are permitted to have any of the following items in their room;
Personal Computer, laptop, electric toothbrush, pedestal fan (NONE HEATING), tablet, phone and associated power chargers.Other small, personal appliances such as the above are acceptable, with written permission from Hive Property. The owner reserves the right to seek, and backdate, compensation for excessive electricity costs incurred through the use of unauthorised appliances.
All external entry/exit doors and windows should remain locked at all times to ensure the security of the property. Tenants are provided with one (1) copy of their bedroom key and other keys to access the property as required.
Tenants must not tamper with and/or change any lock in the premises without written permission of Hive Property. Tenants must not make any copies of any keys without written permission of Hive Property.
Lost Keys, Entry Cards/FOB, Electrical Tags:
Tenant/s who lose or damage any keys, entry cards/FOB’s, Electrical tags etc. will be charged a replacement fee of $80 + GST per item
Note that replacement items will be ordered and usually take approximately 2 - 4 business days to be cut and delivered.
Lockouts
The below items are all subject to both staff and key availability. Hive Property is not obligated to make spare keys available to the tenant and as such, if you lose a key, there may be delays in granting access to the property.
If tenant/s lock themselves out during business hours, they may collect a copy of the key (If available) from the office, leaving a deposit of $150. The office key must be returned to Hive Property’s office by close of business that day.
Hive staff are not available to attend or deliver keys for lockouts, office attendance by the tenant or a locksmith callout is required.
If tenant/s lock themselves out of the property outside of office hours a locksmith should be contacted at the tenants cost.
Top Lock is available for 24-hour a day, 7 days a week access and can be called anytime. Top Lock will be able to advise of their lockout cost when you call. You may use another locksmith if you wish. The tenant is liable for all costs associated with the lock out including that of any/all third party contractors. For Springfield location, please contact Ipswich Locksmiths on 1300 005 575.
Top Lock Pty Ltd: 1300 553 945
Guests are not permitted at the property between the hours of 10:00pm and 8:00am.
Guests are NOT permitted to sleep over at the property.
Guests are NOT permitted to enter the property if the approved tenant is not present.
Any guest found to be sleeping at the property without written permission will result in a penalty fee being charged to the hosting tenant, equivalent to one (1) weeks rent + GST per night the guest resides at the property. The hosting tenant will also be issued a Form R11 - Notice to Remedy Breach.
Repeated offences of this nature may be considered a serious breach and a Form R12 – Notice To Leave may be issued.
Tenant/s are responsible for the behaviour of their guests at all times and may receive penalties, breaches and eviction based on the behaviour of their guests. Tenant/s will be held responsible for the cost of repairs and/or damage caused by their guests
The Tenant must not permit persons other than those nominated on the Form R18 Rooming Accommodation Agreement to reside at the property without written consent from Hive Property
Tenants will be provided with a fire safety briefing prior to occupying the property. The fire safety equipment within the property is connected to an audible alarm. Do not touch the smoke alarms within the property and contact Hive Property immediately with any issues or concerns regarding the fire safety equipment.
All rooms with smoke alarms within the property are inspected on a monthly basis, including bedrooms and all common areas.
Tenant/s are to report non-functioning, faulty or damaged fire safety equipment to Hive Property immediately.
Smoking, candles, incense, oil, wax, melts, burners and/or any product or item that creates a naked flame are: STRICTLY PROHIBITED AT ALL TIMES. USE OF THESE ITEMS IS CONSIDERED A SERIOUS BREACH.
Tampering or altering the fire safety equipment in any way, including covering, taking down or otherwise influencing of smoke alarms is considered a serious breach and may result in the tenant be issued a Form R12 – Notice To Leave.
Any report from contractors entering the property that advise of any tampering with a Smoke Alarm in considered a Serious Breach and may result in instant termination of your lease, if you are found to have contributed to the breach.
Early warning detection and fire fighting equipment is located throughout buildings with an integrated alarm system. (Example Property: 141 Kelvin Grove Road, Kelvin Grove.) The early warning detection system has detectors in all bedrooms and common areas that constantly communicates to the fire panel located at the property. ALL activations of the early warning detection system from both bedrooms and common areas require the attendance of the Queensland Fire & Emergency Services (QFES) to check the building is safe and isolate/stop the alarm – even if this activation is a false/unwanted alarm. The resident/s responsible for causing a false alarm will be liable for paying the full cost of isolating the alarm and re-setting the fire panel. Both the QFES and building’s fire compliance company have a minimum charge for each and every attendance to the building.
The cost to the resident per alarm activation: $2000.00 AUD (inc GST).
If any resident (including guests of residents) are found to have caused an 'unwanted/false' alarm which results in the attendance of the QFES, they will be responsible for the full cost: $2,000.00 AUD inc GST. Closed Circuit Television (CCTV) footage, fire panel records and QFES reports will be utilised to identify the residents responsible for unwanted alarm activations in any bedrooms and/or common areas. You are responsible for the behaviour of your guests and it will be your responsibility to pay any charges incurred by them.
The detector in your bedroom is connected to the building’s automated fire alarm system.
Never cover/tamper with the detector in your bedroom or any common areas. This is a serious breach and if anyone is caught tampering with the smoke detector, there are severe penalties which may result in eviction and/or legal action being taken.
ALL detectors in the building (including bedrooms and common areas) are connected directly to the Fire Control Panel in the entry foyer. This relays directly to QFES, and the Fire Brigade must attend to the property once activated.
Unwanted/false alarm activations can be caused for a range of reasons. Previous causes of activations include cooking fumes, hair straighteners, smoking, steam from showers, candles and incense. Tenants must exercise caution to prevent unwanted/false activations, as they will be liable to for the activation cost: $2,000.00 AUD inc GST.
A washing machine is provided in each property, for the use by tenants only. All tenant/s are allowed to use the laundry facilities between the hours of 8am and 8pm:
Tenant/s are required to provide their own laundry detergent, as they desire.
Tenant/s must remove their washing from the machine on completion of the washing cycle.
Tenant/s must only hang wet items of clothing on clothesline provided.
All items on clothes lines are to be removed from the line, once dry or within 12 hours, whichever is sooner.
This lease agreement including; Form R18 Rooming Accommodation Agreement, Special Terms and House Rules form a legally binding document that locks you into this agreement until the lease end date, displayed under Item 7.3 of Form R18. If the tenant is in breach of this agreement, before the lease end date despite other provisions of this agreement, Hive Property may claim from the tenant:
The rent and service charges until Hive Property re-lets the premises to a suitable candidate or the end of the tenancy as specified in Item 7.3 of Form R18 or whichever is the earlier.
The costs (including advertising costs) of re-letting and attempting to re-let the premises. These costs include;
Break Lease Fee; equivalent to two (2) weeks rent + GST, to cover the associated costs with the re-letting of the property, incurred by the owner of the property.
Advertising Fee (Price advised at time of enquiry), to cover the cost of advertising on www.realestate.com.au
Mattress Protector replacement fee (Price advised at time of enquiry), to cover the owner’s cost of supplying a new mattress protector to the replacement tenant.
If the tenant would like to vacate the property prior to the lease end date, displayed under Item 7.3 of Form R18 the tenant will need to follow the break lease procedure outlined below:
Provide Hive Property with a completed and signed Form R13 - Notice of Intention to Leave Form.
Pay the Break Lease, Advertising and Mattress Protector Fee outlined above.
Maintain rental payments in advance, equal to the rental amount and service charges outlined in Item 8 of Form R18 until Hive Property re-lets the premises to a suitable candidate or the end of the tenancy as specified in Item 7.3 of Form R18 or whichever is the earlier.
The tenant should make the property and themselves available to show prospective residents at reasonable times and when Hive Property is unavailable.
Hive Property will conduct a final exit inspection once the tenant has vacated the property and all keys, access key-cards and remote controls have been returned to Hive Property. The exit inspection will be conducted at a reasonable day & time, determined by Hive Property and written notification will be provided to the tenant of this day & time.
The refunding of the tenant’s bond through Form R4 - Bond Refund Form can only occur once;
A suitable replacement tenant has been found and signs a Form R18 Rooming Accommodation Agreement; and
Hive Property has received all costs and expenses relating to the early termination of the lease agreement.
Your bond will not be refunded until:
ALL rent is paid up to the required date as notified to you by Hive Property, keys are returned to Hive Property, administration and advertising fees are paid and the rental premises is in the same condition as per the Form R1 - Entry Condition Report, which forms part of this agreement.
Tenant/s that are planning to leave their room for a period of absence exceeding seven (7) days should inform Hive Property in writing. Your rental amount is fixed and remains the same during all periods of absence. All rent must be paid in advance and nobody is permitted to stay in the room whilst the tenant is absent without the written consent of Hive Property.
The Phone number for emergencies such as fire, ambulance or police attendance is 000. Please call 000 in case of emergency.
Properties managed by Hive Property may be protected by closed circuit television (CCTV). Hive Property is committed to ensuring that the personal information we collect is managed in accordance with the Privacy Principles contained in the Information Privacy Act 2009.
Hive uses CCTV systems for 24 hour video surveillance, which monitors and records activity in the common areas of the property, including internal & external areas.
The purpose of monitoring and recording these areas is to provide a safe and secure living environment for residents, Hive staff, visitors and the general public.
Video surveillance is used to deter any form of aggressive, harmful or unlawful behaviour and to help identify offenders. Should an incident occur, the recordings may be provided as evidence to law enforcement authorities (such as the police) to assist with investigations or enquiries. CCTV and video footage is not used to monitor residents. However, it may be used to investigate allegations of serious misconduct by residents, contractors or Hive staff members.
The images the cameras record are securely stored as digital files within the CCTV software, which are only accessible by senior Hive staff members or law enforcement authorities. Controlled access to the secured footage is strictly maintained. Copies of recordings will not be made for other purposes unless they are relevant for surveillance or are required by law.
